Contact us

Didn't get a medal or T-shirt?

Please fill out a form if one wasn't available when you finished, or if it is damaged.

Medal or T-shirt

My time is missing or incorrect – what should I do? 

Please head to the results page and complete the results correction form to notify us of any changes you require.  

I lost an item during the event – how can I let you know about this? 

Please fill out the Lost Property form. We securely store all found items for up to 30 days following the event. 

To see which roads are affected on Event Day, read our road closure info.

To see what adaptive equipment you can use on Event Day and the support we offer, read our participants with disabilities info.

You have eight hours to finish the marathon. If you’re unable to maintain this pace, but wish to continue, you’ll need to move onto the pavement for safety reasons. Our team will support you to the Finish Line. 

Please note that the St James’s Park Finish Line will close at 23:59:59 on Sunday 26 April. If you fall behind the eight‑hour pace, our team may carry out occasional manual bib scans. This simply helps us to keep track of your progress and location once some of the timing equipment begins to be packed away. Thanks for your understanding, and we’ll be cheering you on every step of the way!