Help

We hope you enjoyed Swim Day!

Have questions? We’re here to help.

My time is missing or incorrect – what should I do?
Please head to the results page and complete the results correction form to notify us of any changes you require. 

I lost an item during the event – how can I let you know about this?
Please fill out the Lost & Found Form. We securely store all found items for up to 30 days following the event.

Replacement medal
If you didn’t receive a medal but opted in for one. Please complete the Replacement Medal Form.

Swim Serpentine 2025 finishers

Frequently Asked Questions

Instant answers

Swim Day specifics

To see which roads are affected on Event Day, read our road closures page.

To see what support we offer on Swim Day, read our participants with disabilities page.

Swimmer passes under the Finish

What to expect on the route

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Got a question? Chat with us on WhatsApp. We're here to help.

Prefer to send an email?

Swim Day advice

Swim Serpentine buoys and kayakers